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Knowledgebase
During installation I get an error message: "Not a valid Win32 file" / "This installation package could not be opened"

Article ID: 000003
Rating: 1.9 / 5.0 (42 votes)
Views: 3512

The downloaded file has most likely become corrupted. This can happen on rare occasions.

VERY IMPORTANT: You have to delete the file (otherwise the same error will repeat itself every time you download the software.)

Please follow exactly these steps to download correctly, do nothing else. You will only need to do this once, if you follow the steps exactly you will not need to do it again.  

Step Number 1

Create a new folder on your desktop, here you will save the download copy.

Step Number 2

Copy and Paste the download address provided for your software into your internet browser window and press return. Do NOT type it in.

To Copy - Select the full address and Press CTRL +C 

To Paste - CTRL + V

E.g http://softwarecasa.com/xxxxxxxxxxx

These are tested and verified files so we know the software is working properly.

Step Number 3

VERY IMPORTANT

When starting the download you must NOT choose Run, you must choose "Save as" otherwise you will get an error again. 

Choose to save the file in the folder you created in step 1.

Step Number 4

When the file is fully downloaded, just double-click to start installation.   

That's all there is to it.



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