Support Testimonials

Here you find testimonials from satisfied SoftwareCasa clients. Please don’t hesitate to do a make a comment here if you have had any experience with our support that you would like to share.

I will also add previously received testimonials here as soon as I have a chance.

Peter, Support Manager

38 Responses to “Support Testimonials”

  1. Michael Quinn, Manchester, UK on July 19th, 2007 4:05 am

    Hi Peter ,

    Sorry for not replying earlier,

    Just a quick e mail to say many many thanks for your help and understanding in my transaction with Bit Defender.

    You were very patience with me and your buisness values are second to none. I will certaintly be staying with this software and will have no hesitation in spreading the word. Thank you again. Michael Quinn.

  2. Manfred Birk, Bozeman, MT - Snagit owner on September 20th, 2007 1:28 am

    I have now everything I need. Thank you for your prompt response. You really got me out of a bind, because I am working on a deadline.

    I wished everybody were so responsive. I am impressed, please pass this on to who needs to know.

    Cheers!
    Manfred

  3. Wayne Eaton, Sydney NSW, Australia - Snagit Buyer on September 28th, 2007 12:29 am

    Awesome Service. I have down loaded the trial and absolutely love it. I have also told a couple of my clients in NZ about it. I will be signing up soon.

  4. Martha Medina, Snagit User on October 1st, 2007 8:42 am

    “Wow, What would people like me do without people like you…. Wow you are awesome!!!! i spent 5 days… downloading graphics harddware..which made it work for a short time. then went back to its old dark way.. thanks so very much !! i love your product and will be upgrading soon.”

  5. Ken Thompson, Snagit User on October 11th, 2007 9:26 am

    Thank you. Your directions worked.

    This is one of the few times that I have actually received technical help from someone when I needed it.

    Your web and help site is very effective.

  6. Prof. Markus Haapasalo, Camtasia User on October 11th, 2007 9:32 am

    Thanks for your quick response, it helped a lot.

    Your software is great, I will advertize it on my lectures around the world.

  7. David Gillespie , Snagit User on October 15th, 2007 9:55 am

    Thank you very much for all of your help — even over a holiday weekend.

    I think Snag-It is a great software, and the support you offer is excellent, the best I have experienced.

  8. Donald Broyles jr., System Mechanic User on October 15th, 2007 10:02 am

    THANK YOU TO ALL CONCERNED.

    I DONALD BROYLES HAVE RECEIVED AND DOWNLOADED WITH ZERO PROBLEMS SYSTEM MECHANIC 4 .

    THE TRIAL PERIODS I HAD WERE VERY GENEROUS AND DECIDED I COULD NOT KEEP MY COMPUTER AT ERROR FREE LEVEL THAT YOUR SOFTWARE HAD ACCOMPLISHED.

    LIKE MOST, I ALSO DON’T HAVE THE TIME AS MY JOB REQUIRES MOST OF MY WAKING HOURS AND THE FEW I HAVE LEFT I DEVOTE TO MY FAMILY.

    JUST LIKE THE JOKE “TO WIN YOUR HUSBAND BACK BUY COMPUTER COLOGNE”, I AM ASPIRING GEEK.

  9. Yigal Fisher, BitDefender 9.0 User on October 15th, 2007 10:10 am

    Thanks for being so efficient.

    Also, I would like you to know that before purchasing, I was impress by the order of the SoftwareCasa site, which was my cup of tea, and helped convincing me to go ahead purchasing the BitDefender, to give it a try, after so many years of being “addicted” to Norton.

  10. Robert Hughes, System Mechanic User on October 19th, 2007 2:48 am

    I would like to thank you.

    After restarting my computer I was able to install the program and it excepted the numbers everything is ok now.

    I also wish to thank you very much for your patience and help, good luck to you in the future, and I will be sure to tell my friends about your program and the service I have received “A1″ thanks again

  11. Jerry Robinson, XMLspy 2004 User on October 19th, 2007 2:54 am

    Thanks for your quick and excellent response!

    Greatly appreciated!

  12. Steve, Ghost Surf Platinum User on October 19th, 2007 3:02 am

    Thanks for the information on downloading Ghost Platinum 2005.

    The profession I am in allows me to treat people that really don’t have a clue. But I can’t imagine dealing with dummies like me all day long.

    Thanks for the quick response. You work entirely too hard on Holidays but I do appreciate it.

    Thanks again.

  13. Kevin McDonald, Snagit User on October 29th, 2007 2:26 am

    Thanks again for the fast turn around.

    Of course the key you provided seems to have given me access to the full version of SnagIt.

  14. Anthony Scott, UK - Partition Manager User on October 29th, 2007 2:33 am

    To whom it may concern,

    I would like to commend Peter Gillberg for his help and cooperation relating to the software I purchased from your company(Partition Manager 7.)

    It is not the first time that I had purchased sofware from you and I found the staff are second to none when delievering help. Excellent!

    Kind regards to Peter Gillberg

  15. Karren Reyburn, Snagit User on October 29th, 2007 2:39 am

    Thank you so much!!! I cannot live without snagit.

    I started using it in 1990 when I worked at Hewlett Packard. I was training tech illustrators and when they asked “how did you do that?” I would screen capture my process and lay it out in word.

    After that they all wanted to use snagit. Later I copied
    snagit.exe on a floppy to use at home!! Consequently my whole family is addicted.

    Thanks!

  16. Kathy Jones, Snagit User on November 5th, 2007 8:49 am

    Thank you for responding with so much information.

    I’m impressed that a person actually answered me and that you were willing to help me even though I didn’t get my software from you.

    Thank you so much!

  17. Dennis Osborne, Hard Disk Manager User on November 5th, 2007 8:56 am

    Thank you kindly for your prompt response.

    All is well. And, I got the new version Hard Disk Manager 6.0!

    Such a deal!

    Thanks again.

  18. Heliezer da Silva, Paperport User on November 5th, 2007 9:00 am

    My goodness, this is what I call service, with a Capital “S”.

    Many thanks for the prompt feedback, the download has began.

  19. John Mahoney, Snagit User on November 14th, 2007 2:13 am

    It’s so nice to work with a company who replies so quickly to its clients needs.

    Thanks, you have certainly won a customer today. I will wait for your help.

    Again, thanks for your help.

  20. Art Polan, Snagit User on November 14th, 2007 2:16 am

    Thanks for the nice note.

    Snagit 8.0 is really improved from previous versions and is very user friendly.

    I am not a computer whiz but snagits on screen prompts make it very easy to use.

    Thanks Again

  21. Julie Gillespie, Camtasia User on November 14th, 2007 2:20 am

    Thank you.

    I do love the program and was panicking. I didn’t want to lose what I had worked on.

    My only problem with the program is it is so easy, I am the one that tries to make it harder than it is.

    I have Flash8, but it is not user friendly. Thanks for responding so quickly.

  22. Penny A. Paplanus on January 24th, 2008 9:41 am

    Thank you so much that did work and I did signup for the snagit newsletter. Your help is greatly appreciated.

    Have a terrific day!
    Penny

  23. Marje Harris, Snagit User on January 24th, 2008 9:52 am

    Thank you for setting up the order page for me. I have used Snag-It for a number of years and found it to be a wonderful tool in setting up talks and PowerPoint presentations.

    Again your assistance is most appreciated.

  24. Jim Morell, Bitdefender Antivirus User on January 24th, 2008 9:56 am

    Thank you for the link, it feels good to have an antivirus again.

    I appreciate the quick response to my inquiry. High marks to you and your company!

  25. Mark, Snagit User on February 2nd, 2008 11:07 am

    “I really appreciate your efforts in helping me with this problem.

    In this day and age, service after the sale is so rare. You’ve been so very helpful. Thanks again, Mark”

  26. Jeff Stiern, Snagit User on February 2nd, 2008 11:09 am

    Thank you very much for responding and so quickly.

    I didn’t get the first e-mail, sorry. This one worked like a charm. Thank you again!!

  27. Joop Versteeg, Partition Manager User on February 4th, 2008 5:53 am

    Your second message arrived completely.

    PM 8.5 is downloaded, installed en has repaired my external hard disk.

    The first partition appears to be unformatted but Partition Manager was working very fine.

    Thanks a lot and for you also best wishes for 2008.

  28. Y. Van Damme - P. Verschueren, Snagit User on April 16th, 2008 7:05 am

    Maureen,

    It worked perfectly, I can use Snagit now.

    Thanks for your clear, correct and swift reply.

    Have a nice day,
    Yves

  29. Liz Wyatt, Paperport 11 Owner on April 16th, 2008 7:08 am

    “Thanks Peter, the program is working perfectly.

    I want to thank you again for going the extra mile.”

    Liz Wyatt
    Fort Lauderdale, FL

  30. Marc Gold, SnagIt Owner on May 16th, 2008 12:08 am

    Dear Peter,

    Thanks for your note about Snagit.

    I love the software and just completed an instructional video for a professional presentation that wouldn’t have been possible with Snagit!

    I truly am looking forward to any new developments in your product.

  31. Susan Piacenza, SnagIt Owner on September 3rd, 2008 8:45 am

    Thank you! Your support team has been excellent.

    Efficient. Timely. And, best of all, customer friendly.

  32. Ronster - Camtasia/SnagIt owner on November 6th, 2008 4:40 pm

    Your dedication to customer support is awesome!
    It’s FANTASTIC to be a customer of SoftwareCasa!

  33. Bob Peppermuller on March 28th, 2009 11:29 pm

    Just got Snag It 4 days ago. Fantastic and intuitative too.
    You sure could teach the boys in Redmond how to write software!

  34. Jack Gerber on June 22nd, 2009 9:11 pm

    I recently had occasion to make my first purchase from SoftwareCasa. I did so because of the outstanding price but the price was so low, I was a bit hesitant. The software turned out to be exactly what I wanted but the customer service you offer is unbelievable. It is so good and so fast that it is one of the two or three best I have ever encountered in this industry. I wholeheartedly recommend this store to anyone interested in purchasing software.

  35. Jack J. Gerber, Ph. D on June 26th, 2009 5:21 am

    I recently had occasion to make my first purchase from SoftwareCasa. I did so because of the outstanding price but the price was so low, I was a bit hesitant.

    The software turned out to be exactly what I wanted but the customer service you offer is unbelievable. It is so good and so fast that it is one of the two or three best I have ever encountered in this industry.

    I wholeheartedly recommend this store to anyone interested in purchasing software.

  36. Rick Magaldi, CuteFTP Owner on June 26th, 2009 5:23 am

    To Peter, Software Sales Manager,

    Just purchased CuteFTP Home edition - What a fantastic product!!

    Just taken it for a test drive - It blew my socks off. The interface and tools are very very good. This product should be an Industry standard by which other similar products are measured.

    I’ve just done a remote server update in 5 minutes - a similar task yesterday took hours using another FTP tool. My thanks to you and your staff for a fast efficient service, it’s a great experience dealing with such professional people.

    My Best Regards and thanks

  37. Anthony Bell, Snagit Owner on September 15th, 2009 5:26 am

    Thank you so much for your quick reply and excellent service.. I use Snagit nearly everyday and love it.

    It is rare to get such good service.

    Thank you

    Anthony

  38. Eric James Plahna on October 19th, 2009 5:49 am

    Just a note to show my appreciation for your wonderful service/support.

    It seems so unAmerican these days to give such a rapid, reliable remedy to a problem. Perhaps it’s the penninsula protecting Pyrenees that saves your company from the usual attitude regarding customer service.

    At any rate, please email me information on all the software your company represents.

    I’m not sure what I can use but I certainly will give a first look at your products based on my experience so far.

    Thanks for renewing my faith,

    Eric

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